Go Cardless Transactions not appearing in Holding Account

Bug Bug (Solved)
1

Hi,

On 28th Nov Go Cardless sent a payment of 210.37 which covered 3 invoices from different customers. This transaction did not appear in the Go Cardless holding account, but did appear in the bank account feed. I automatically tagged this in the bank account but it did not recognise that the customers have paid.

The payment ref from Go Cardless was ACTIVECYCLIN-6GWNH.

Please you advise how to remedy this to show the transactions and customer payments properly.

Thanks
Simon

2

Hi

I think i solved this now. However i am interested to know how the Go Cardless transaction did not automatically drop into the holding account?

Thanks
Simon

3

Do you know the invoice numbers for which the payment relates to?

4

It was invoice numbers 222, 223, 224.

Thanks

5

We were experiencing some intermittent problems with the GoCardless integration on this date so I believe it’s related. I’ve asked GoCardless to clarify exactly when the notifications were sent so I can see what happened. I apologise for the inconvenience.

6

Thanks Glenn,

Excellent service as always.

Best
Simon