On 28th Nov Go Cardless sent a payment of 210.37 which covered 3 invoices from different customers. This transaction did not appear in the Go Cardless holding account, but did appear in the bank account feed. I automatically tagged this in the bank account but it did not recognise that the customers have paid.
The payment ref from Go Cardless was ACTIVECYCLIN-6GWNH.
Please you advise how to remedy this to show the transactions and customer payments properly.
I think i solved this now. However i am interested to know how the Go Cardless transaction did not automatically drop into the holding account?
Do you know the invoice numbers for which the payment relates to?
It was invoice numbers 222, 223, 224.
We were experiencing some intermittent problems with the GoCardless integration on this date so I believe it’s related. I’ve asked GoCardless to clarify exactly when the notifications were sent so I can see what happened. I apologise for the inconvenience.
Excellent service as always.