Please see here a video,
Video Removed
Client Failed Direct Debit - > I Attempted to collect invoice again via direct debit → Client Did a bank Transfer instead → I logged the payment against the invoice → Gocardless collected the money → quickfile couldn’t allocate to invoice as it’s already been paid → Payment collected via direct debit disappears in Quickbooks and doesn’t add to client as a prepayment
Please help?
I’ve removed the video from your post just to be safe, as this is a public forum and there were invoice details in the video.
I’ve asked our development team to review this.
thank you, please let me know what todo and when it will be fixed
Hi Matt, it’s been 23 days and I’ve not heard anything?
Apologies for this. Let me chase an update with our development team
15 days ago? I need to know the solution
There have been a few delays in getting this rolled out, but it will be done shortly. We’ll let you know as soon as it’s live.
Apologies for any confusion.
Hello, is this going to be resolved our not?
Hello @Paul_Cheetham
I can only apologise for the delays.
The update to fix this is currently with our testing team.
We’ll let you know as soon as it’s live.
Hello @Paul_Cheetham
The development team have advised me that they have added a control in the GoCardless settings “Allocate overpayments to credit”. With this option enabled, any payment notification from GoCardless that relates to an already paid invoice will be assigned as a client credit.
It is off by default, you can enable it in Account Settings > All Settings > Online Payment Integration
Please let me know if you need any help with this.
