GoCardless cancellation

[gjwguk]

I cancelled a GoCardless transaction for a client and GoCardless returned with

Blockquote

The status of this Direct Debit is: CANCELLED

Blockquote
I have noticed that the invoice cancelled are now marked as “Overdue”
Does QF cancel the invoice or do I have to manually credit the client account?

[QFMathew]

Hello @gjwguk

If the collection with GoCardless is cancelled, we don’t update the invoice at all as it could be a case where the client wises to use another payment method (for example).

In this case, you would need to manually credit note it.

Hope this helps!