GoCardless Mandate ID not being accepted


Im changing mandate of one of my clients, but the system is not accepting the gocardless mandate ID, I have spoken to them and they said I should inform quickfile, please4 can you help in this issue

Hi @drewheald

Would I be right in thinking that this mandate was created outside of QuickFile?

Hi, no it is in quickfile, I need to transfer it to another quickfile account

That’s certainly a bit odd. I’ll send you a private message to get a few more details from you and see if we can get this working :slight_smile:

Please look for a green notification in the top right hand corner.

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