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GoCardless not linking to existing Mandate ID


#1

I have linked my account to GoCardless (on my QF account for White Phoenix Media Ltd) and I am trying to link a customer to an existing mandate. Unfortunately the system tells me it is an invalid ID.

I have contacted GoCardless and they have confirmed that there should be no problems from their end and that they allow an existing mandate to be linked to my QuickFile account.

Any assistance in resolving this would be appreciated.


#2

Hi @jeaston

When you enter an existing mandate ID we check with GoCardless to ensure it’s valid, so if GoCardless says it should work, it should work.

I will however send you a private message (look for a green notification in the top corner), to get a few more details from you and see if I can dig into this a bit further for you.