GoCardless Payment Option

Support
1

I’ve integrated GoCardless and am moving towards using this as my sole payment option for UK clients. I’m experiencing 2 difficulties here:

  1. I want to allow Square payment for international users but disable it (and allow only GoCardless) for UK users. I don’t believe trading styles allow for this as a default setting. How can I do it for future clients without having to go into every client profile individually?

  2. I’m changing the payment options for current clients individually in Client Details. However, when I disable Square but leave GoCardless active for UK users, they get the message “There are no available online payment methods available for your invoice selection” – I have double-checked and GoCardless is definitely enabled for them. When I re-enable Square, GoCardless also appears as an option. But it’s absent if Square is disabled. How can I fix this?

2

Hi @ptc2020

  1. You can only do this by going into each client individually, there is no way to do a blanket change on this.

  2. We have replicated this and have logged it with the dev team.

Hope this helps :slight_smile:

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4

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7

Hi @ptc2020

The issue with the payment options has now been resolved - Please do let us know if you’re still having any problems

8

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