Hi, i’m moving a client onto gocardless DD and have a question.
This client has a couple of unpaid invoices, will go cardless only start taking payments for new invoices generated after it has been setup? Just need to check so I can make them aware of what will be paid via DD iniitally. Thanks
No money is collected via GoCardless unless you request it. This can be done in a few ways:
- You manually request it against an invoice (or multiple invoices)
- You manually request it against a client (to be held on account)
- You enable ‘auto collect’ for a recurring invoice
Any invoices created manually (e.g. not by a recurring invoice) would need to be requested manually.
I hope that makes sense?
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