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Gocardless: will it only take money for new invoices


#1

Hi, i’m moving a client onto gocardless DD and have a question.

This client has a couple of unpaid invoices, will go cardless only start taking payments for new invoices generated after it has been setup? Just need to check so I can make them aware of what will be paid via DD iniitally. Thanks


#2

Hi @ianjh

No money is collected via GoCardless unless you request it. This can be done in a few ways:

  • You manually request it against an invoice (or multiple invoices)
  • You manually request it against a client (to be held on account)
  • You enable ‘auto collect’ for a recurring invoice

Any invoices created manually (e.g. not by a recurring invoice) would need to be requested manually.

I hope that makes sense?


#3

That’s great, thanks


#4

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