Hello,
With regards to the green dot notification of opened un opened invoices , this seams to be very random, as most of the time it never shows as open , but he invoices get paid . so they must be seen. Is there a setting somewhere that I’ve missed?
By default the amount is in the email template so if they know what the invoice is for and you haven’t modified the template then they are probably just paying it without clicking the link.
Are you attaching the invoices to your emails as PDFs? If so, your customers will simply print the pdf attachment instead of clicking the link in the email.
Many thanks for that , it’s exactly what I’m doing just need to decide what’s the best way for me.
To attach or not to attach?
Thanks for your help
I’ve found that not attaching at first is the way to go. I only attach for customers that have specifically asked for it. Seems to work well 
If you want to see when they have viewed the invoice then not attaching invoices as PDFs would be the only way to achieve that.
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