hi
invoices are sent to clients and the ‘from’ email address is a quickfile one.
clients then sometimes click reply, and send an emial, thinking they are emailing , i us, but it actually goes to i think mail@quickfile.co.uk
is there any way we can have the invoices sent out by quickfile sent showing they come from our emial address, so that it looks like we sent it, and if i client clicks reply it comes directly to us?
ive input the correct settings for gmail.
i get this error
It looks like there was a problem reaching your SMTP service
Error Message The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication Required. Learn more at
the client received my invoice.
it showed my name in the from part, but showed my email as mail@quickfile.co.uk.
so when they reply, it goes to that address.
ive got multiple quickfile accounts and tthis has happened on more than one occasion on more than one account.
the email doesnt go to me when they reply, it goes to quickfile, and sometimes quickfile forward it to me
another update.
ive tried the same thing on another quickfile account.
adding smtp details for gmail.
it gives the same error.
im using:
port 587
from address: mine.
host name. smtp.gmail.com
username: myemailaddress
password: mypassword.
yse STARTTLS: Yes
send activation code: a different email of mine
gives this error:
It looks like there was a problem reaching your SMTP service
Error Message The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication Required. Learn more at
More Details –
just checked 3x different accounts.
when clients hit reply to an invoice, they send the email to mail@quickfile.co.uk
on your page, it states:
As standard QuickFile will email out any invoices, estimates and statements from mail@quickfile.co.uk , we will also set your own email address in the reply-to field, this ensures that if one of your clients hit reply to an email we send on your behalf, the response will come right back to you.
this clearly doesnt happen. 3x different quickfile accounts, multiple clients, all have emailed mail@quickfile when they have hit reply, not me.
Google no longer allow you to use your regular login email address and password for gmail authenticated SMTP. The recommended approach by Google for this situation is
Enable “two step verification” for your Google account, if you haven’t already
Generate an app-specific password
Use that app-specific password instead of your normal login one when configuring QuickFile
if i have to enable 2 step v for my google email, i dont want to do that.
i dont want to use the google authenticator app on my phone every time i log in on multiple devices multiple times per day.
if i can do it just app specific only, then that would be ok.
You can’t - Google only supports app-specific passwords for accounts that have 2FA. If your phone is android then that 2FA can be a push notification to your android phone, it doesn’t have to be a Google authenticator 6 digit code. All the big tech companies like Google and Facebook are doing everything they can to push people towards more secure login mechanisms than just a single username and password, which is a good thing in general.
Prior to May 2022 you could configure a setting on the Google side to “allow less secure apps”, which would then let you use a plain username and password for auth SMTP. If you had 2 step enabled then you had to use an app password.
The former option is now gone - for auth SMTP you either have to enable 2 step and use an app password, or it requires work on the part of the developer of each piece of client software in order to support “sign in with Google” which is a Google extension to SMTP where you sign in direct with Google via a web browser, meaning the SMTP client never sees your actual Google password.
I have just tested the settings you have and it worked successfully.
You will just need to verify it in your own account bey entering an email address you have access to in the “Send activation email to” box on the smtp settings screen.