HMRC account connection failed - Client not Authorised

[RobPerkins]

I keep getting this response when trying to access my VAT account

You are not yet authorised to view this report for the VRN 247363788 . Please ensure your VAT number is correct and you have connected the corresponding HMRC Tax Account.

Any help

[QFSteve]

Hello @RobPerkins

Other than removing and re adding the correct tax account (the company account not a personal account) we do not have much control over this.

Please see the guide below.

https://support.quickfile.co.uk/t/making-tax-digital-troubleshooting/37144

[RobPerkins]

It keeps asking me for my MTD client reference

[QFMathew]

Hi @RobPerkins

Just to make sure we’re on the same lines, would you mind providing a screenshot of where you’re seeing it asking you for this, please?

[RobPerkins]

Here you go

[RobPerkins]

I also keep getting this message when I try to aurthorise my VAT account

[QFMathew]

Hi @RobPerkins

Thanks for these.

As my colleague, @QFSteve , linked to above, the troubleshooting guide covers the reasons you would see this error: Making Tax Digital: Troubleshooting.

The “unauthorised” message comes from HMRC directly, and more often than not, it comes down to the wrong account being linked (e.g. if you have more than one tax account).

[RobPerkins]

So you can’t just tell me what to do then?
But I had an email from QuickFile asking me to reauthorise them for MTD - I’m going round in circles

[QFSteve]

Hello @RobPerkins

I can see you have added a tax account with a good status.

Go into Reports > HMRC and click on the tick to mark it as the active account.

[QFSteve]

Hello @RobPerkins

You also need to select this account for online filling in the Reports > Vat Return Setting screen

[QFSteve]

Hello @RobPerkins

It is all looking ok now, the next return can be generated.