How can I transfer a credit balance from one client to a new one?

I have a client who is closing one business and opening another. They have a credit balance with me that I would like to transfer to the new client. Is this possible?

Hello @Newchodge

If there is a prepayment balance on the old account you can refund it and add a new prepayment on the new account.

If you do not wish to show this on your current account you could process the refunds on a dummy bank account but as the 2 transactions would net off against each other in the bank record, this would be optional.

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