Customer makes a purchase in Euros and requests a refund 10 days later.
By then, the exchange rate has changed and the value of the refund is a few pennies higher than at purchase date.
So, the bank statement shows the original purchase at £100, but the refund amount at £101.
When I come to tag the transaction as a refund, it won’t let me and gives the following message:
“Invoices with items posted to more than one nominal account will not appear here. For such cases a manual credit note will need to be applied.”
How do I apply a manual credit note and how do I tag this transaction correctly?