I’ve paid a deposit to a hotel for a conference. That has been allocated as a Prepayment to the supplier. The confernce has happened and the invoice for services actually received created and “payment” settled from the prepayment. This leave a positive balance against the supplier. The refund has come back into the bank. How do I reconcile that refund? If I select “Refund from a Supplier”, the only option I see is to partially refund the purchase invoice for the services received? Thanks.
Hello @IGH
Click on the prepayment in the suppliers record and “Refund Balance”
This will make and entry in the bank.
If you already have an untagged item in the bank from say a bank feed, delete this entry so you do not double up.