A customer paid upfront paid for a number of sessions with me and then decided she only wanted one. We have agreed a refund amount but Im not sure how to add a refund to the accounts. Thank you
Hello @SashaBemrose
Has the invoice and payment been recorded?
e.g.
Invoice for £1000 for 10 sessions - customer paid £1000
- View the invoice
- More options
- Credit Note
- Edit the Quantity/values as required
Preview and send will give you the option to refund the credit note
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