How to untag a grey crossed bank transaction

[ronshaw]

I have erroniesly tagged a bank transaction and it is now shown with a grey cross, so cant delete and re-enter. What do I do?

[Lurch]

Depends why the cross is greyed out, Essentially you just need to undo that, although rolling back a VAT return or undoing a year end might be a bit OTT for correcting a misposted purchase for example. Much easier to just credit the purchase and repost it correctly at this point.

[ronshaw]

Thanks, will create a credit and retag correctly, Ron Shaw

[ian_roberts]

What did you select when tagging it and what does it say when you click the green “tagged” button? The three most likely reasons I can think for a single transaction to be greyed out immediately after entering (as opposed to everything before a certain date etc) are

• you just need to reload the page - I find in particular that when I have transactions that are tagged yellow by an auto rule and I click the approve button to turn them green, the “x” is then greyed out until I refresh the page
• the transaction involves a foreign currency
• the transaction is derived from a journal, which can happen by accident if you split a “something not on the list” across multiple codes, or you tag wages and you haven’t set “post net wages to balance sheet only” in your settings. Both of these create journals behind the scenes.