HSBC Business bank feed has not been working for last few days, any ideas?
Hi @Printbox
Sorry to hear you’re having problems.
If you check the status of the bank feed (Banking >> Open Banking Feeds), are there any errors shown?
no errors, just says offline
See attachment
Hi @Printbox
That’s certainly odd. As far as we can see on our end, everything should be working.
Have you tried to disconnect and reconnect the feed? Sometimes that can solve the issue.
how do we do this please?
Hi @Printbox
If you go to Banking >> Open Banking Feeds, you’ll see a “Revoke” button on the right hand side:
If you click this, it will completely remove the feed from your account. It only affects the link with the bank, your data will remain as it is.
You can then re-connect it and do a refresh once it’s linked.
Let us know how that goes.
great looks like that has worked thank you
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Hi Matthew, sorted thanks so much.
David Hagerty
Printboxuk Ltd
Unit 1, Farcet Business Centre,
Peterborough, PE7 3BN
t: 01733 570780
m: 07745 592326
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