HSBC Bank feed problem

Support
1

Hi, everytime about (10 times today) I try to export my bank feeds, I get this message{

Export Failed!
There was a problem reaching the Quick File server, please try again later. error. .

Please help

Thank you

2

I’m note sure about that, I’m not seeing that particular issue when I import from our test account. I also see a few other users importing from HSBC today. Have you got any other browser extensions installed like AdBlock that may be blocking the communication? Did it work before for you?

3

Hi Glen
I have checked again (about 20 times today) and still on joy.
I have uninstalled my Comodo firewall that I thought maybe the problem, and gone back to my original Windows firewall.
The only extension/add-on I have on Chrome is Quickfile (as I normally use only Firefox)
I changed my bank feed details, I reinstalled Chrome again. I have no Ad Block etc…
Do you have any other suggestions?
Cheers

4

Hi Glen
I have successfully imported bank feeds on my sons computer with is running windows 7.
My desktop, which I seem to be unable to import feeds is running XP, which has been importing feeds fine on previous occasions.
Is there any issues with XP?

5

The OS shouldn’t make any difference. It is your browser and any addons/extensions (including antivirus software etc) that will make a difference.

6

Please can you let me know which version of Chrome you are using on your XP machine? You will find this under help >> about section. For example I am using Version 36.0.1985.143 m.

As far as I’m aware XP is no longer officially supported by MS, it could be that Google are no longer auto-updating Chrome on these machines.

7

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