The Paused one is a Business Money Manager account (BMM). When I click on ‘More Info’ for that account I get the message ‘We were unable to connect to your bank to retrieve this data. Your bank may not support this method or your consent may have expired. Click here to view your Open Banking consents.’
How do I reinstate the working feed? The only options I can find from the bank feed options in the bank account within QuickFile are for a Personal or Kinetic account.
Hi,
You maybe should revoke/delete the link to your bank and setup a new one. Quite a few people had issues with hsbc in the last few weeks but deleting and re-connecting seems to have worked for most of them.
As @rhc has pointed out, we have been getting reports of this happening with HSBC recently, so it might be worth revoking and setting up the feed again if the problem persists.
If it happens again, I’ll try that. I was thinking of deleting and re-adding but I was reluctant because it was only giving me options of account types I didn’t have. If I deleted it there may have been no chance of re-linking it.
You wont see the existing banking option unless you revoke and re-add (as I found out). Seems to have coincided roughly with my re-authorising the accounts for me - just revoked re-added and then requested bank data since last transaction