HSBC Deposit and Euro Feed

Bank Feeds
1

Hi, I have got the current account feed working with Open Banking.
We also have a Euro and Deposit account which don’t sync.
I have tried 4 times to use the yoodle feed oprtion but it just times out.
Is this a known problem? Anything I can do?

2

Hi @ukprop,

Sorry to hear that you are having problems, are you seeing a specific error? If you are, would you mind sharing a screenshot? Just be mindful to remove any personal data before posting the picture.

Thanks,

3

That’s great that I can assume there are no known problems with foreign currency accounts at HSBC.
I can get to the point where I enter my password and then one-time code.
Then I get the
“Gathering Account Information” and circly thing.
Then after 2-3 minutes I get

“Error at HSBC Business
We’re sorry, there was a technical problem updating your account at HSBC Business. Please try again later. (Error 412)”

Could the fact the current account is using Open Banking be anything to do with it?

4

Hi @ukprop,

The fact you have an open banking feed shouldn’t have any affect on whether the yodlee feed will/will not work.

That error appears to be coming from the bank so if you are still getting the same error today then I can raise the issue with Yodlee I will just need to get a few more details from you.

Thanks,

5

Hi,
I have tried again (3rd day) and it still doesn’t work. Same error message 412.
How do we proceed?
Thanks

6

Hi @ukprop,

I will send you a private message now to get the information we need