I would appreciate any assistant as to why all estimates that I have recently emailed, say they have been sent but are not arriving with the recipient? I am getting a message to say that the emails have been sent, and I am not receiving an error message at a later time.
I don’t see why there would be a difference here? They use exactly the same method.
There are many reasons why an email can get blocked after it’s left QuickFile servers. I see you are not using your own SMTP email server and sending from an Outlook.com address. It may be (most likely) that your receiving client’s email provider is blocking the mail.
Thank you for your reply Glenn, I don’t think that the estimates are getting blocked as our clients are receiving the invoices which are sent to the same email addresses. These client are not new clients, we have have sending them estimates & invoices for a long time with no previous problems, this has happened only in the last few weeks on three different clients.
The estimates you refer to have definitely left our system, but have most likely been snagged in a spam filter. If only estimates are affected it may be due to some trigger words in the email body.
The fact that it has only recently started happening would suggest a possible change to your clients mail provider spam policy. If you refer to the guide I posted earlier there are a few solutions you can try.