@ctsnww we will not and have not locked you out of your account, you a free to download your data should you choose and if you need a small extension we would be more than happy to oblige that request, just send me a private message.
Our account size calculations are not based on your trading status, or turnover but the number of nominal entries (Made up from invoices, purchases, payment, bank entries etc) on the account over a rolling 12 month period. This was deemed to be the most effective model as it more closely reflect the costs we incur to store, maintain and protect your data.
I have no problem paying but I don;t understand why are account has moved to L. We only recently started using Quickfile and I dont believe there is more than 1001 entries. I’d like Quickfile to confirm.
I have managed to get my data backed up as suggested, how can the account be closed? Obviously the data is private and I would like to ensure that the account is removed correctly.
How can I make the payment for a Large or Extra Large account? If I go to Additional Services it says Active status, but yesterday it said it was going to be for 7 days only. Now I cannot pay. Why is it so complicated, even when it is for paying for a subscription? I want to have access to my account. Thank you.
Just wanted to say again that paying £45 + VAT per year is very reasonable for the quality of software and level of service that you provide.
Very happy user, as always
edit: oops just wanted to add that it would be nice if there can be an option to pay the fee quarterly if not monthly.
As you know, i recommended power user route to my clients rather then affinity, so quarterly gives a bit more flexibility.
But to be honest, this is not an issue ( i ask only because you guys are very accommodating!)
I think my account maybe mislabelled because we only set it up this year and added all details for the last 2.5 years. I only have a few transactions a month.
I really like QuickFile, but hadnt seen that the charge would start in December and it’s a tough month. Can the payments be spread monthly or can I pay in January?
If you’ve inputted 2.5 years worth of transactions in a year, it’s highly likely that it is a L or XL account. It counts entries by entry date, not the date of the transaction.
There’s nothing in place at the moment for monthly or quarterly plans, and I’m not sure if there are plans, but I’ll ask @Glenn to confirm shortly.
Is there any way to move the recurring payment for this to a more convenient date in our calendar? 1st April would be great, but 1st January would be nice, too.
At the moment it would just fall at 1 year after the activation date. For a lot of accounts this would be 1st December unless it was deferred. However, there may be an option of monthly payments in the future which you could use to push the date along
I’m disappointed that the first I heard QuickFile was becoming a paid-for service for my usage, when I was locked out of my account and ordered to sign up to the Power Subscription to continue accessing my data. There are 3 days left.
To be honest, £45+ VAT is reasonable, but not the manner in which I’ve learned about it and it’s been rolled out. No emails, direct mails, phone calls, nothing.
Had I been given enough notice I would probably have stayed but my bookkeeper and I have agreed to move over to QuickBooks, ideally with immediate effect, but 7 days isn’t enough notice especially over the weekend, in December.
Do I have to pay a full year for a fraction of the year I will be accessing my data?
Is there an easy way to export my data from QuickFile to QuickBooks especially the financial data? I have already managed to export the Clients and Suppliers but not the historical figures for them.
@homeopathical I’m sorry you feel that way but of course I respect your decision.
As I explained further up, we are a very small team here and making individual phone calls was never really possible for us. We did run a month long dashboard warning across accounts of all sizes (I see you acknowledged this on the 4th of November). We also used this forum and social media to provide as much advanced notice as we could.
You can download a full set of CSVs for your account by running a backup. These files are interchangeable so you should then be able to import them into another software application.
We are also flexible in providing a small extension should this be required.
I have just logged in to find that my very small company that generates 2-6 invoices a week (average invoice amount £15) is classed as a Large or Extra Large account. We won’t be signing up to pay to produce invoices thanks as we have yet to be in profit. As a small, one person company that still operates from my home, I simply cannot afford this
Such a pity
@harryjoy It’s possible given your monthly volumes you have either bulk uploaded 100s of entries when you started out, or you are importing large number of personal transactions. If it’s the former then it would be a case of seeing when these entries slip out of the 12 month window. If it’s the latter then the best thing to do is remove any non-business entries from your books entirely.
You can get a more detailed report in Account Settings >> Company Settings, here you will see the number of ledger entries over a 12 month period and an option to drill down to see when and where they were entered. The threshold for large accounts is 1000+ entries.
Either way you should have a “defer for 7 days” option to give you time to assess things.
I haven’t bulk uploaded anything. My customers are simply the ones I have picked up as the business developed, most are not repeat customers but I will do as you say and defer.
As I said, it’s just a small business without the resources to pay for this kind of package at the moment
Thanks
Have tried to defer but I am out of time apparently and it says I can only use this feature once but I have only come across it today. However, it won’t let me use it so I cannot access anything.
