To be fair to @Glenn and the team, issues are usually dealt with very swifty. However, the biggest issue with all the banks (except for Barclays who at least have a feed), is they keep changing things (hence no support for Lloyds CSV anymore).
Although, this may change (fingers crossed)
http://community.quickfile.co.uk/t/budget-2015-commitment-to-banking-apis/6565/
What I would do though, is post your query regarding the CSVs in a separate topic to make things easier to find for others - and easier to track.
p.s. I don’t work for QuickFile, I’ve just been here long enough to know how hard @Glenn and the team work to keep on top of changes, bugs and new features etc