With the release of the Go Cardless Instant Bank Payment facility can I suggest that a link to the “how to” video is placed next to the “Click Here” button on the Online payment page.
This would enable customers to see how it works and give them confidence to use it.
You could expand that to all of them probably. Crezco I think is confusing to a lot of people. I know how it works and the wording and flow of events is still not quite clear when you read the description, it makes several assumptions for the sake of brevity which I get but some people won’t.