Invalid login error

Support
1

Can’t login after password reset - just getting an error just saying ‘invalid login’ when I try.

2

Try copying and pasting the password, make sure you haven’t inadvertently pasted in any blank spaces at the end.

3

Thanks Glenn - still getting same result

4

I’ve just looked into this and there was an account delete request on the 4th. That’s why you can’t access the account. You would need to create a new Quick File account.

5

Thanks Glenn. Tried that and it tells me I’m already registered and to request a password reset

6

That’s odd!? OK please try now…I’ve completely cleared that email address from the system.

7

That’s done it. Thanks!

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