We sent a customer an invoice with the wrong amount. Customer paid the wrong amount that’s stated on the invoice. We’re now in the process of correcting the situation. I’ve created a credit note against the original invoice and selected “Hold funds on client account”. Then I created a new invoice with the correct amount, used “Log Payment” and “Apply from credit”. So far so good. If I click on Modify Invoice, it has a “PAID IN PART” stamp and shows the reduced balance. But when I print it as a PDF to send to the customer, it doesn’t show the part payment nor the reduced balance. What am I doing wrong?
More info: I am using a custom invoice template. If I choose a provided invoice template, for example the Standard template, the part payment and balance are shown. This leads me to the next question, why is my custom template not showing the part payment? I must have created my custom template based on one of the provided templates?
Hi @snowmoon - is the missing status stamp from this setting in Invoice customisation?
Hi @martinprice. I have this setting checked. I don’t want to show this stamp though. I want the amount of part payment and the remaining balance clearly shown. Thanks.
I figured out what was happening. I had forgotten that in my custom template, I added css to hide the partial payment and balance because I don’t normally want to show that. Mystery solved.
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