Invoice Payment Appearing in Bank Statement

Support
1

Hi, I inadvertently tag two invoices as paid, rather than tagging the payment on the bank account back to the invoices, the company had made one payment for the two invoices. So now the bank statement shows the 2 invoice payments plus the payment from the customer - then to compound the situation the invoices needed to be credited (as we now were registered for vat) and credit notes where created linked to the invoices. Now when I try remove the two invoice payments (not the one from the customer) by deleting or untagging the payments in the bank statement, I cannot do it as the transaction is locked to a credit note - Is there a way to correct this, or do I have to delete the credit notes and start again.

Mucked big time I think!

2

The simplest remedy is simply to delete the single untagged payment that appeared from the bank feed, leaving the two separate ones that add up to the same total. As long as the balance at the end of each day lines up with reality it doesn’t really make a huge amount of difference whether it shows in QuickFile as one transaction or two.

3

Hi Ian,

But wouldn’t it pick it back up again from the bank feed😊

4

Maybe for a day or two but the feed only imports new transactions so after a few days it will stop reappearing.

5

Ok Ian, Will give that a try - thank you

6

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.