Hi, I have an overdue invoice but it would seem that no overdue invoice reminder has been activated, and no flag has appeared on my dashboard. I have read the guidance Automated overdue invoice reminders and see that this feature is set by default. Have I disabled this somehow? Maybe as a Client setting or did I opt out of the default setting during my set up perhaps? I would like the system to automatically generate a reminder and flag it for me to say OK to. I think that is the default setting. Many thanks.
Hi @wave
Is this still enabled in your settings? Is it just one invoice that’s affected or are there several?
Hi @QFMathew - It looks like it is enabled in my settings OK (Settings/Credit Control/Enabled). This is my only overdue invoice (due date was yesterday) and I can’t see where to check for the others. If I go to Outstanding Invoices and click on the egg-timer, it says ‘disabled’ against each of the three reminders. 
One of two things could have happened here:
- The invoice was issued before auto reminders were enabled
- The reminders were switched off for this individual invoice.
You can enable them if you wish. You can also send the reminders manually if you like. Let me know if you need any help with these?
Hi @QFMathew, the late invoice has been paid this afternoon (I’ve just checked my bank account) so I just need to check that it is enabled for any future outstanding invoices please.
Hi @QFMathew - sorry, just seen your questions.
As far as I know the reminders have always shown as enabled which is where my query started from. I see how to send reminders manually I think (clicking on the hour-glass) but how do I enable reminders for all future invoices? Thank you.
Providing it’s enabled in your settings, it should apply to all future invoices.
You can check it’s enabled by going to Account Settings >> All Settings > Credit Control Settings.
Hope that helps, but please let us know if we can help further 
This topic was automatically closed after 7 days. New replies are no longer allowed.