Invoice still outstanding even though full payments logged

[Sue]

An invoice was loaded at the beginning of the year for a supplier that takes monthly payments. Each month we have logged the payment, until the total amount has been reached. The invoice still shows as outstanding and when opened states ‘paid in part’ despite the total balance showing as zero.

[QFMathew]

Hi @Sue

Are you able to confirm your account number and the invoice number please and I’ll take a quick look for you?

[Sue]

ACCOUNT: 6131 40 4400 QF01355

thanks

[QFMathew]

Bear with me on this one - I’ll check this with a colleague.

[Glenn]

We’ve manually updated the status on this from “Paid Part” to “Paid Full”. I’m not sure why it remained “Paid Part” but we’ll investigate.