Issue creating credit note and holding money on account

Hi,

We have a client who cancelled one of their small subscription a few years back but our automated invoice was not updated and we incorrectly continued billing for this service. I have noticed the error and informed the client. They have asked us to raise a credit note and hold the funds on the account as its a relatively small amount. When I try to manually create the credit note, there is no option to hold the funds on the account. Is it possible to manually create a credit not and hold funds or would I have to back through all the invoices and manually raise a credit note on each invoice. I would prefer not to have to do it this was as the the amount is only £3.00 per month.

Thanks

Darren

Hello Darren

As you say you could credit each invoice but you could also do the below (if the vat elements are the same on all the invoices)

  • Raise a manual credit for example £30 (10 x £3.00), when you save it it will refund it.
  • Create a Money in transaction on the same bank you processed the refund through for £30
  • Tag this new transaction as Money received from this client (Assign Later - Prepayment)

The 2 amounts will net off in the chosen bank account and you will have the £30 prepayment on their account to allocate against future invoices or refund at a later date.

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