Hi,
We have a client who cancelled one of their small subscription a few years back but our automated invoice was not updated and we incorrectly continued billing for this service. I have noticed the error and informed the client. They have asked us to raise a credit note and hold the funds on the account as its a relatively small amount. When I try to manually create the credit note, there is no option to hold the funds on the account. Is it possible to manually create a credit not and hold funds or would I have to back through all the invoices and manually raise a credit note on each invoice. I would prefer not to have to do it this was as the the amount is only £3.00 per month.
Thanks
Darren