Issueing a credit note

[HarefieldsCider]

Hi,

I need to issue a credit note for a an invoice already paid from the customer.
Can you confirm that I view the original invoice, go to options, click credit note and then delete out all of the existing order other than the one item I want to credit?
Seems a bit clumsy way of going about it to me??
Thanks

[QFMathew]

Hi @HarefieldsCider

That’s correct. Initially the credit note is populated with the details of the original invoice so you can remove what you don’t need.

If the client has paid then you will be presented with an option to either hold the funds on account, or to refund it.

Hope this helps