Issues with Direct Debit timing out when the account has multiple signatures

Support
1

Hey…
We have a client which required multiple signatures.
The payment hasn’t been collected and it looks like it’s timed out.
We got them to fully complete their side but it doesn’t allow us to re-request the direct debit and it doesn’t allow them to select collect via direct debit on their side.
Can we reset this somehow?

2

Hi @bigfootnetworks

Can I just check what the status is for this on GoCardless, and whether this is reflected correctly in your direct debit report within your QuickFile account?

3

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