Kinetic bank feed renewal problem

My bank feed to HSBC Kinetic needed renewing but when attempting it their web page says:
We can’t complete your request

It’s not possible to complete this request from a desktop device.

Please try again on the mobile device that’s registered with HSBC Kinetic. If you’re still having problems connecting, please ensure you’re using supported browsers; Safari for iOS, Chrome for Android or your service provider’s mobile app. Please try again on the mobile device that’s registered with HSBC Kinetic. If you’re still having problems connecting, please ensure you’re using supported browsers; Safari for iOS, Chrome for Android or your service provider’s mobile app.

I can’t instigate the feed renewal from the Quickfile iOS app so not sure what to do here. I know that Kinetic have said they are closing their web-based interface entirely (!).

I would reccomend loading QuickFile through your IOS browser then trying to connect.

That worked - thank you :slight_smile:

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