I am an accountant and have a number of clients
2 of my clients use QuickFile
When Number 1 user logs in I receive an email stating that I am the owner of log in 1 and the client of log in 2
I need to unlink these accounts ASAP as this email showing log in 2 name is going to client 1
I’m not sure I follow with this, sorry. Where are they logging in?
From reading your post, it sounds like they’re trying to log in on the main QuickFile website rather than their individual account, which is what generates an email listing all accounts they have access to, either as a team member or as a client.
This isn’t about them being your clients. The way QuickFile works if you want to log in then you have to go to the particular somebusiness.quickfile.co.uk URL for the business to which you are trying to log in. The email you’re referring to is generated when instead of going to somebusiness.quickfile.co.uk a user tries to use the “login” link on the main www.quickfile.co.uk homepage - the form on there asks you for an email address and then sends you an email with a list of somebusiness links for all of the different QuickFile accounts on which they are either an administrator or a client (i.e. a customer of that business).
So all this email means is that your-client number 1 is a customer of your-client number 2, as well as having their own QuickFile account for their own business. The “problem” if there is one is that that email is going to you rather than to them.
It sounds to me like there are two businesses here that both use QuickFile for their accounts, for the sake of argument let’s call them Angie’s Cafe (angiescafe.quickfile.co.uk) and Bob the Baker (bakerbob.quickfile.co.uk). They each have an administrator login on their respective QuickFile sites to do their own accounts, but Angie also buys cakes from Bob for her cafe so as well as her admin login on angiescafe she also has a client login on bakerbob so she can see the invoices that Bob sends her.
What’s happening is that Angie is trying to “log in” to www.quickfile.co.uk instead of angiescafe.quickfile.co.uk, which causes it to send her an email asking which of the two sites she meant to use - is she trying to do her own accounts or is she trying to pay Bob for last month’s cakes.