yes using open banking. I get through to lloyds, enter my username, password and select which bank account i want to use then it hangs for 60 seconds before saying Sorry we couldn’t set up sharing due to a technical problem and logs be off. When i go back to quickfile it says Lloyds authorisation server returned an error: server_error
We escalated this issue to Lloyds OB team on 28th February. When I last chased it we received the following response:
OB Response team18/Apr/19 4:31 PMLATEST
Hi Glenn,
The date for this fix will be 13th/14th May. Any change and I will let you know asap.
We don’t know the exact nature of the issue as it’s happening on the Lloyds system not ours. I do know that it seems to affect around ~5% of Lloyds customers.
All that we have heard is the fix they issued didn’t work. They are still investigating as a priority but haven’t given an expected date for it to be resolved.
We will let you know if we hear anything back - or have any update
This is exactly the same problem I have had with Bank of Scotland - Error trying to open bank feed with Bank of Scotland
Lloyds and BoS on on the same system I think.
Can my activation be rolled back as well, so I am not paying for a service I cannot access?
Can i get a refund for this service please as its been almost a month and i haven’t been able to use it and we have no idea when it will be fixed as its a long running problem.
@Ianitrix I will send you a private message to get some more info.
We received the following update from Lloyds yesterday. As soon as they have committed to a date that this will be fixed, we provide a further update.
We are currently progressing with a new fix in our lower environments. Once confirmed successful and we have a planned route to live I will let you know immediately.
The last update was received from Lloyds yesterday at 2:15pm:
The fix has successfully completed testing in SIT and is in the process of being deployed to our LUAT environment. Once confirmed successful this will be planned for deployment to Production in our next release, currently aiming for 24th/25th June
There is also a Lloyds feed available through Yodlee which would be included in your bank feed subscription. If that doesn’t work please let us know and we will open up a private discussion to get some more information on your account.
Just a quick update on this for you. We have been informed by Lloyds that this issue has now been resolved, although if you could give it a go and let us know how you get on, that would be appreciated.
Nah, just the same as last time, goes through the process up to connect and then goes inert for a long time, then the same error note. In chrome it’s worse as it won’t even connect to the bank page.