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Lloyds bank feed not activating


#1

Hi,
Have purchaced the bank feed for our account with Lloyds and have tried several times to activate, but it says ‘sorry due to technical error’ come back later.

Have tried over a couple of days and on different pc/laptops but no joy.

Can you advise or do I winge to the bank?
Cheers


#2

Hi there,

Where do you see this error? Are you seeing it on the Lloyds website or in QuickFile?

Are you setting up an Open Banking feed with Lloyds… it should look something like this:

image


#3

Hi Mathew,
on the lloyds site, went through all the stages of passwords etc and identifies our account, but then final click, the button just fades and after a long wait (aporx 45secs) it comes up with error message.

I am presuming it is a Lloyds issue, but just wanted to check there was not something else i could do first.

Ps anything come to light with the 'Air bnb csv I sent the other day?

cheers


#4

I will escalate this to the Open Banking team. You could also try calling the Lloyds support team, maybe they can shed some light on the error?

Regarding the “Air bnb CSV” I don’t recall seeing this. Are you able to email it to info@quickfile.co.uk and I should be able to pick that up.


#5

Hi,

I have re sent Air BNB email to address above.

Will now try and get hold of the bank…


#6

I’ve received the CSV. I will open up a private message to discuss the AirBnB import with you.

Look out for a green notification in the top right


#7

back to the Loyds bank feed, just been on to the bank for 1hr and 10mins!!
Been through all departments and they say they can’t help me because as far as they are concerned they only support Quickbooks & sage!

I know this is not true as i can see on the forum that others have connected to Lloyds.

Please help, me out because I’m loosing the will to live.


#8

Udate: after constant arguing with bank they reckon the issue is browser and should be using Chrome ( i use Firefox)
So went through using chrome & logging on…its worse. Don’t even get to the final stage of connecting and get message…
lloyds%20fail

They reckon its nothing to do with them.


#9

I’m sorry to say that the front line support staff at some of the banks seem to have had zero training on Open Banking. By the way we will roll your subscription forward so you’re not paying for a service that you can’t access.

In the mean time I will attach those screenshots to the support ticket I created with Open Banking this morning. I will report back as soon as I hear any more on this.


#10

Agree with staff being ill informed of new products. :rage:

OK hope to get something from your guys soon


#11

We have opened up a dialogue with the Lloyds Open Banking team to try to resolve this. I will send you a private message to discuss this further.


closed #12

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