Hi, I’m a bit stuck on this one.
I’ve had to refund a customer several invoices so I raised credit notes for the individual invoices and left the money on account (as opposed to refund) When they were all credited I paid them the full amount in one transaction from the bank.
I now have a customer account showing a sum of money as prepaid and unallocated and one bank entry which I don’t know how to tag as it won’t let me do customer refund.
How do I do this one?
Thanks
This is one of the slightly painful parts of QuickFile, I’m not aware of a way to create a single bank transaction tagged to more than one credit.
You need to go to each of the unallocated payments in turn (from the client’s summary page, then view all payments and if necessary search for unallocated ones) and use the “refund balance” button. This will create a pre-tagged money out transaction on the bank account for the amount of that payment, so if you select the refund account as your current account then you’ll end yo with three transactions that add up to the total of the untagged one from your bank feed, and you delete the untagged transaction to get back to the right bank balance.
If you want to keep an exact one to one match between the transactions shown in QuickFile and the ones on your real bank statement then you would have to do the “refund balance” operations on a different bank account (e.g. drawings/director loan) and then tag the current account transaction as a bank transfer to that same account to net things off.
Thank you @ian_roberts I’ve chosen the first method and if it happens again I’ll choose “refund balance” at the credit note creation stage to save having to go back and adjust them. You are right that was painful and not intuitive either but learned something so not all wasted. 