Lost Mail Item Refund


Unfortunately one of our deliveries went missing and we were refunded the value of the goods by the courier, how do I record this? I’ve tried logging it as a refund against the supplier but because there isn’t a corresponding purchase it won’t let me.

Presumably you have the money going out of your bank to the supplier? You would normally tag this to a purchase invoice, then refund that purchase invoice back to the bank.

Hi Glen, do you mean the invoice from the company that originally provided me with the product that then got lost on its way to the customer?

I mean you made a payment for this product, so you have an amount leaving your bank account and then being refunded back in?

Oh, okay. Thank you :smile:

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