Manual sending from QuickFile is using my smtp relay but automatic GoCardless summary was not

Support
1

Hi, yesterday I completed QuickFile with a custom SMTP server.

My findings were:

  1. SMTP verification email
    This was sent through our configured SMTP relay and authenticated using our own mail domain.

  2. Manual statement send
    This was also sent through our configured SMTP relay and delivered correctly.

  3. Automated GoCardless summary email
    This appeared to originate from QuickFile’s own outbound mail platform and authenticated against the QuickFile domain rather than our configured custom SMTP domain.

From this, it appears that custom SMTP is being used for some email categories, but not for at least some automated notification messages.

Please can QuickFile confirm whether:

  • custom SMTP is only used for certain outbound email types, and

  • some automated notifications are always sent using QuickFile’s own sending infrastructure?

2

Hi @Howard

This is correct. Any client-facing emails (like new invoice, new estimate, statements, etc.) are sent through your own SMTP.

Anything which is for the account admins (like GoCardless summary, CC of emails, etc.) are sent through our own standard email setup.

Hope this helps!

3

Ah yes, makes sense if its destined to the account administrator. Many thanks Mathew