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Mettle bank not appearing in the available bank feed list

the knowledge base says there is a feed to mettle, so I signed up.
https://www.quickfile.co.uk/openbanking/providers/mettle

but when I add a bank, mettle does not appear in the list.

@QFMathew - can you help? I see you’ve switched this on for people before.

Hi info_artofglass.uk
I can see Mettle in the list
image

but get the message that the bank doesn’t respond and that their server is maybe down. It is maybe worth to wait a while or to contact the bank directly after the weekend.

I don’t get that, it goes from Lloyds to Monzo.

checked again today, it isn’t there. It must be an issue within QuickFile.

Yes, that’s weird. I got it on my account. The quickfile team will be back tomorrow and should be able to help. Sorry I couldn’t be more helpful

Hi @info_artofglass.uk

There is a feed but we have to add you to the testers list to be able to see it - we have spoken to the development team and asked whether they could move it so that it is available to everyone.

It’s not a problem though, if you could confirm whether you use the same email address for your QuickFile account as you do for the forum then I can locate your account and add you to the list and you’ll see Mettle as an option the same way that @rhc does

Yes I use the same email address. Thank you.

Will

Hi,

This should now be enabled on your account, you may need to log out and back in again for it to take affect.