Missing Direct Debit

I wonder if you can help. An invoice (1165) was raised on 1/9 and autobilled with Direct Debit. Before the payment came in I allocated the invoice with a bank payment in error. I have just discovered this and untagged the payment from the bank and tagged it to the correct item. I now can’t find the DD payment sitting anywhere. The customer says it left their bank and was not returned to them.
Kind regards,

Yes this wouldn’t affect the collection of the funds in any way, it just means the system may not be able to log the receipt as the invoice was already marked as paid.

However, looking at that invoice there’s a payment there going into the GC merchant account so it all looks fine to me.

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