Missing Transactions

Support
1

Hi,

Have recently taken over our account as the subscription was coming to an end.
It lapsed for just over a week, but have now renewed for 12 months.

When I look at our bank account, there are 4 transactions missing on Quick File that appear in our account, 3 payments in and 1 payment out.
I’ve refreshed the feed, but they still don’t appear.

Please can you help to resolve?

Thanks

2

Hi,
Is the feed still active? Maybe you know it already but you have to renew the feed every 90 days.
Are there any transactions after the missing 4 or are those missing transactions the last 4 in your bank account?

When were these transactions made? Just a couple of days ago? Sometimes it takes a while before they are cleared from your bank, and only when they are cleared they will show up in quickfile

3

Hi @pbushby

Further to what @rhc has said - when you do refresh the feed you can set the date back a few weeks. If this still doesn’t bring in the missing transactions it might be worth disconnecting and reconnecting the account

4

Taken over the account how?

If the bank feed subscription was linked to whichever account you took it over from then surely you need a new subscription for the account that’s now taken it back over?

5

Just wanted to share that I use Tide and is ‘playing’ up for me also. One particula transaction took 3/4 days to appear on QF, today I have 2 transaction missing from yesterday and 1 transaction missing from today.
I did refresh the bank feed and it is active. This made no difference.

I have removed the feed now, after reading this post, and it has not worked, yesterday transactions have now transferred over to QF. The transactions are not pending either.

6

Hi @Mimi

The transactions may not show as pending to you but sometimes they haven’t fully “locked in” in terms of the feed data so they can take up to 3 days to do this

7

Beth, I understand if they were pending but I stated that they are NOT pending, hence I would expect them to come through overnight or by refreshing bank feed.

8

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