You can access a count of your ledger items from within your account in Account Settings >> Company Settings.
You can also drill down on this figure to get a precise backing report on where the ledger items are allocated and when they were entered.
You can see the current thresholds for accounts sizes on our Pricing page:
There’s more info on how account sizes are determined here.
I’m happy to consider specifics on how we can make this more transparent.
I’ve not heard of any reported issues here. If multiple receipts were getting uploaded this would not affect your ledger count, unless you tagged them, if you attempted to do that it would flag up any duplicates before allowing you to create new entries… Last year we discontinued our iPhone app (see here for details), we now recommend iPhone users to use CamScanner.
We operate an open forum here and welcome any constructive criticism. We are trying to address the needs of all our users whilst developing and maintaining a sustainable product. As with any software product we need to make compromises and try to prioritise those areas where there’s broader consensus.
The subscription requirement was deferred as long as possible, we operated free unlimited software for 5 years. The growth of our user-base and the increasing overheads this brings meant that my co-founder and I could no longer cover this ourselves (which we have done since 2010). We sought to engage users on this change and initially announced this in August 2015. We found that an annual charge of £45 + vat was manageable for most businesses who would fall into the Large threshold.
I’m not really sure what more I can add but would of course welcome any specific feedback on areas we can improve going forward.