I use the Starling feed and it all works fine, but a recent payment out of my bank to a sub contractor is showing as a payment in on the feed on Quickfile…which is really weird!! This will cause a discrepancy, so can I refresh to feed or something?? How can it make this type of error?
Thanks
Delete the entry and manually enter a new one?
Hi @PayforPrecision,
There was a little error we found with the feed late last week. There has been a fix to sort this but if you notice it happening again please let us know so that we can investigate.
I had the same issue and have posted on a separate thread… I assume the only action required is to manually delete the original credits and post a ‘manual’ debit?
Hi @RichardCCH,
Depending on the dates of the transactions, if you delete the incorrect postings then the feed should pick up and import it correctly. I believe the feed only looks back a few days so if they are from last week you may need to manually input them.
We have hopefully fixed this issue but please let us know if you are still finding transactions that are being imported incorrectly.
This topic was automatically closed after 7 days. New replies are no longer allowed.