NatWest Bank Feed Duplicate Transaction

Support
2

Hi @Techology

I’ve identified these 2 transactions on your account (thank you for the screenshot - that was a great help!)

There are two things that stand out here:

  1. The date is different
  2. The description is different

While I can clearly see they are the same transaction, Yodlee doesn’t so it doesn’t detect a duplicate. Even our own checker checks date, description and amount, so it slipped past our own checker too.

You can safely delete the duplicate transaction on this occasion, but I have passed your screenshot onto our development team to have a look to see if we can work around this.

Unfortunately, the issue is particular to any bank in the RBS Group - Royal Bank of Scotland, Halifax, NatWest etc. We have recently added a bit about this in our guide, here