New suppliers invoice not appearing in my QF account

[Termeek1]

i have just taken on a new supplier who has started using Quickfile.
they sent me an invoice and the email informing me of this came to my email but did not come through to my QF account. please help.

[QFMathew]

Hello @Termeek1

I’ll certainly try to help you here, but first I just want to confirm that you’ve successfully created the link between the two accounts, and it’s showing that it’s active on your account?

[Termeek1]

No there is not a link. do I need to set up the link if they invoice me? Or do they?

[QFMathew]

The link can be created from either end. There’s more on this in the following guide:

How to link two QuickFile accounts

Please Note: The account linking feature described in this guide has now been replaced by a new invoice import process. Further details can be found here. Introduction QuickFile allows you to link your account to another QuickFile account in a "Supplier >> Client relationship". This means that the supplier can post invoices that automatically appear as purchase invoices in the client’s QuickFile account. The benefits of this setup is covered in the article “[Let your suppliers do your bookke…

[Termeek1]

thank you done it!