New VAT Return Report Not Working

Accounting
1

Hi, still getting the messages below. I’ve spoken to the VAT office and they said to contact you.

  1. On Saturday, 7th December, we observed an increased error rate from the HMRC VAT gateway. This issue may have caused error responses when submitting VAT returns.

If you were affected, we recommend rolling back your submission and attempting to resubmit your VAT return. If the subsequent attempt results in a DUPLICATE_SUBMISSION response, no further action is required at this time.

We have reported this issue to HMRC and are awaiting further guidance.
If you have any concerns or require assistance, please don’t hesitate to contact us.
Thank you for your understanding.

  1. You are not yet authorised to view this report for the VRN 140477916 . Please ensure your VAT number is correct and you have connected the corresponding HMRC Tax Account. If you have recently enrolled on the MTD scheme please allow 24 hours for HMRC systems to update.
2

Hello @MaLo

I can see in Reports > HMRC you are getting the Client not Authorised message.

This error usually occurs due to one of the following reasons:

  • The wrong account has been linked (e.g. a personal tax account rather than the organisation’s tax account)
  • The VAT registration number has not been correctly entered.
  • The organisation is not fully enrolled for Making Tax Digital (MTD)

You can find more information in our HMRC troubleshooting guide here

If you have not done so already I would suggest trying to reconnect your tax account in the Reports > HMRC window ensuring all the details are correct.

If you continue to get the same message you will need to contact HMRC as this message is being returned by them when we try and log in using the details you have provided. We have no control over the authorisation.