Please accept our apologies for this. It looks like HSBC had scheduled maintenance which was supposed to end at 7am this morning, but this is still on-going.
Hi QFMathew,
I have got a similar problem. Everything looks ok but it doesn’t get any new transaction since the 9th of December. When I click on refresh I get the green message, No new transactions but there are 7 waiting to be picked up. The over-night upload and the refresh doesn’t work
Thanks for your reply.
@Dirrall @DS0 - This is now showing as completed. Would you mind trying to manually refresh the feed again and seeing if this now works all OK for you?
@rhc - Do you want to drop us a private message with some account details, and details of the missing transactions? We’ll take a look into this for you 
The “Reported Issues” part is controlled by us. We’ll remove it once we’ve had confirmation that it’s working all OK.
Even though it says “No connectivity”, are you able to refresh the feed?
When I click on refresh feed it brings up the window to go back 21 days but no button to proceed any further.
I have the same problem as Dirrall.
Thanks for this. Bear with us while we look into this further.
I’ll keep trying and let you know if and when it works.
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I think it’s working again 
Thanks for your help.
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I’ve been trying all morning, no luck, just came across this post. Mine still doesn’t work for HSBC. I can click the calendar to go back 21 days, but no button to refresh.
Would you mind trying again now, please?
For future reference, it’s worth checking our status page for any on-going issues - https://status.quickfile.co.uk
Same issue continues with HSBC. No transactions since 10th Dec imported into QF
Yes it does.
I have just refreshed the feed again and now it’s working. Strange.
My HSBC feed is still showing as paused and the refresh menu item is not visible
It may helps tp re-authorise the feed with your bank. If that doesn’t help you may have to revoke the feed and setup a new one.