So bit of tricky one for you that we could do with some help regarding an over payment and credit on account and how we mirror the problem in QuickFiles.
So our supplier presented us with a statement which we paid in full, without manually checking the invoices (admittedly not best practice). On that statement our supplier had mistakenly included an invoice amount of £12.12 which had already been paid in a previous accounting year (before we started using quickfiles as it happens).
We paid this statement which had 9 invoices for the current month + the 1 invoice for £12.12 which as I mentioned had already been paid in a previous year. This created a situation whereby we had an over payment on account with our supplier of £12.12
At their end they resolved this over payment by giving us a credit as ‘cash on account’ (no credit note was supplied), which was then used two months later against the next payment/set of invoices.
What I would like some help with is how do we create a £12.12 credit born from an over payment given back to us as ‘as cash on account’ against that supplier in quickfile, without relating that £12.12 credit to an invoice that doesn’t exists in quickfiles.
Any help, explained in layman terms would be much appreciated.