One of my customers agreed for me to take 5 payments from Gocardless. I setup a recurring invoice in my quickfile to only take 5 payments. However its carried on taking payments every month for months. The profile says its paused but gocardless says its taken payments. Please can you have a look.
Hi @lee
Can you provide me with the last 3 digits of your account number please, and the recurring profile reference (e.g. #R00001)?
712
R000294
Its paused but looking at GC and also the logs bellow the client, its still billing him
Hi @lee
This template is paused as it ran it’s course. It was actually active until 4 days ago.
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