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Paying a suppler

Hi. I have tried to pay a subcontractor via Quickfile. I am not sure I have done it correctly, can anyone advise please?
Firstly, I raised a new purchase order, I put all the details in, including the bank details of the payee clicked on pay.
The purchase order currently says “paid in full” however the payee is saying they have not received payment. (I paid yesterday)
Do I actually have to make a bank transfer? I assumed as I entered the bank details Quickfile would facilitate the payment transfer?
Thanks

Hi @Shaun_Kilkenny

You will need to physically make payment to your supplier. QuickFile does not have access to your bank accounts - it will just mark invoices as paid and create a transaction in the bank nominal.